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UCC currently monitors well over 150,000 alarm systems throughout the United States and services approximately 350 alarm dealers. In March 2006, UCC moved to a new 14,000 square foot state-of-the-art facility. The facility was designed with extra room and robust systems to accommodate future growth. In addition to the main facility, the company operates a disaster recovery center in San Antonio which is located roughly eight miles from the main facility.
 
 
United Central Control, Inc. (UCC) was founded in 1982. The central station is located in San Antonio, Texas. Customer service has long been the hallmark of UCC. Don Munford, the company's current Chief Executive Officer, has the same commitment to customer service that UCC has in 1982. In the early 1990's, UCC decided to expand their services. By 1994, UCC had become a bona fide wholesale alarm monitoring company offering services throughout Texas and neighboring States.

By the year 2000, UCC had significantly increased the size of its facility and made major upgrades to its technology. All copper phone lines were abandoned and replaced by fiber optics on the self-healing SONET ring in San Antonio. All phone communications are over T1 phone lines. In Addiction, that year, an Inter-Tel Axxess phone switch was added. Shortly after, UCC installed a digital phone line recorder and two Surgard System III virtual receivers.

In 2008, UCC promoted Vice President and General Manager, Teresa Gonzalez to President and General Manager. Teresa had 23 years of Central Station and industry experience. Mr. Munford stated, "In her 11 years at UCC, I have observed that Teresa's loyalty to clients, employees and the company are absolute and that her accomplishments in leadership positions have been exceptional. She joined UCC in 1997 and she is well prepared for the responsibilities in her new role. While leading all departments at UCC, Teresa will work closely with the UCC's Executive Management Team and the Board of Directors to carry out UCC's business plan. The Board of Directors and I recognize that Teresa encompasses this pledge, she will lead the UCC Team while looking for ways to improve and to perpetuate the Company for years to come."

In July of 2002, UCC hired Mark Matlock as Vice President of Sales and Marketing. Mark came to UCC after serving in the same position with another wholesale central station for eight years. In 2008, Mark was promoted to Senior Vice President. Don stated, "I had the pleasure of meeting Mark Matlock in 2002 and we immediately hit it off, especially when we compared our thoughts regarding quality and service to clients. His extensive knowledge of the alarm industry, his sincerity, ethics and his ability to convey this to others is exceptional, and he has brought many innovative ideas to UCC. Several of these ideas were incorporated into the company’s business plan to enhance UCC’s already excellent service. Mark serves on the Executive Management Team and his contributions have been invaluable to UCC. The Board of Directors and I wanted to recognize him for contributions to our company by giving him a new deserving position. It gives me great pleasure to announce this promotion; this title shows the world of our regard for him.”

 

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